FREE COURSE
Aimed at current hospitality and tourism workers looking to upskill, this highly sought-after training at the Fremantle Chamber of Commerce will include development of skills on people management and basic HR, including managing complaints, handling conflict and problem-solving frameworks.
Training will also include a VIP session with leaders in Fremantle's hospitality and tourism industry where different management pathway options will be discussed.
Participants will undergo training accompanied by real life scenarios, before undertaking a Q&A with Fremantle business owners, allowing our participants to connect to business owners directly and ask vital questions to ensure they are on the right track for success.
This is a full day course that focuses on preparing young adults to step up to the next stage in there Tourism & Hospitality career to a successful managerial role.
Funded by Tourism WA
In partnership with City of Fremantle
Agenda
9:00 AM - 9:15 AM
Guest registration and refreshments served on arrival
Course Introduction
9:15 AM - 10:00 AM
Introduction Activity
10:00 AM - 12:00 PM
People Management (HR Basics)
Managing Complaints & Conflict Training
Learn about the different resources and programs created to support you getting to the next level in your career.
12:00 PM - 12:30 PM
Networking and Lunch
12:30 PM - 3:00 PM
Resolution & Problem Solving Training/Exercises
3:00 PM - 3:15 PM
Afternoon Tea Break
3:15 PM - 4:00 PM
Leadership V Management Presentation - Hosted by FCC CEO - Chrissie Maus GAICD
4:00 PM - 5:00 PM
Q&A Session with Local Leaders - Fireside Chat Hosted by FCC CEO - Chrissie Maus GAICD
Guests Include:
Paige Myles (SeaLink)
Gill Harrison (Western Australian Museum)
Mel Jacobs (Little Creatures Fremantle)
