Workshops to boost tourism and hospitality workforce

The Fremantle Chamber of Commerce (FCC) has partnered with the City of Fremantle to deliver the Future Ready Workforce Program, which consists of a series of three full-day workshops to address critical job vacancies in local hospitality and tourism sectors.

With local businesses reporting challenges in finding and retaining quality staff, leading to reduced operational hours or temporary closures, the workshops will allow current and prospective staff to get the skills they need to thrive.

The first workshop kicks off on 28 June and aims to help participants secure a job in tourism and hospitality by preparing them with essential customer service training, interview preparation skills and presentation advice when applying for roles.

The second workshop on 12 July is a half-day training session, which will focus on budding baristas. The course covers the fundamentals of the coffee machine, temperature gauges, beverage variations, flavours, and necessary safety information in a hands-on environment.

The third workshop on 26 July is a management pathway session aimed at current hospitality and tourism workers looking to upskill in people management, including managing complaints, handling conflict and problem-solving frameworks.

Fremantle Chamber of Commerce CEO Chrissie Maus said her organisation was not afraid to tackle complex economic challenges and was already working with key stakeholders to find solutions.

“Finding job-ready staff is one of the key challenges we continue to hear across all our sectors. It’s not a problem that is unique to our Port City, however, as a community, we all need to take responsibility and take steps towards finding an adaptive solution to give our businesses the best chance of success,” she said.

“We believe the only way to effect large-scale social change is by mobilising the powerful collective resources in our own backyard. So as part of these workshops, the FCC will be harnessing some of Fremantle's most famous and successful hospitality and tourism operators for our attendees to learn from firsthand,” added Ms Maus.

For more information and to register for the workshops click the button below

Read the full media release here.